Let's talk finance
Sometimes there is no out-of-the-box solution. Our in-house development team is there to fill in the gaps.
Sometimes there is no out-of-the-box solution. Our in-house development team is there to fill in the gaps.
BW takes on the responsibility of processing payments on behalf of your event. We handle the payment infrastructure, transaction management, and financial compliance so your organization doesn't have to.
Don't let the complexity of your event keep you from planning something amazing. We can take care of vendor payments so you don't have to worry about it.
Need a way to take credit card payments on your event platform? You can leverage our Stripe account so you don't have to deal with the hassle of setting one up.
Did that sponsor pay you? Did you pay thee venue? How much do you have left in the budget? Our team can help support payments related to your event.
HOW TO GET STARTED
General
Can I create different digital badge access levels for VIPs, speakers, and general attendees?
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Yes. ShowUp™ Digital Badge supports multiple access tiers, so you can create distinct pass types for VIPs, speakers, staff, general attendees, and more! Each tier can have its own design, label, and access permissions. Your event staff will see the tier clearly when scanning.
Can I customize ShowUp™ Digital Badges with my company or event branding?
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Yes. Each ShowUp™ Digital Badge is a wallet pass can be fully branded with your logo, event name, colors, and any relevant details. Passes look polished and professional straight out of the box — no design experience required. If you're running events for multiple clients or brands, you can create separate branded templates for each.
Do attendees need to download an app for the ShowUp™ Digital Badge to work?
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No. Attendees receive a link via email or SMS and tap once to save their pass to Apple Wallet or Google Wallet — both of which come pre-installed on iPhones and most Android devices. There's nothing extra to download.
Does the ShowUp™ Digital Badge work without Wi-Fi or mobile data?
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Yes. Once downloaded, the digital asses live on the attendee's phone and work completely offline, so there are no issues if the venue has poor connectivity.
How do I revoke or update a digital badge after it's been sent?
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Security is a key feature of ShowUp™. From your dashboard you can revoke, update, or reassign any individual pass at any time. If a pass is revoked, it becomes invalid immediately — it will no longer scan successfully at the door even if the attendee still has it on their phone.
How do I see real-time event check-in numbers?
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Your ShowUp™ dashboard shows a live view of arrivals, including total headcount, per-session attendance, and a breakdown by access tier. You can access this from any device during the event, so you always know exactly who's in the room and who has downloaded the digital badge.
How long does it take to set up ShowUp™ digital badge passes for an event?
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Setting up your ShowUp™ Digital Badges is very straightforward, and in most cases is even easier than designing physical badges. You add your event details, upload your branding, configure your access tiers, and make sure your attendees are in ShowUp. From there, passes can be sent to your entire guest list in bulk with a single action.
How much notice do attendees get when a ShowUp™ Digital Badge is updated?
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If you have push notifications enabled, attendees will receive a lock-screen notification as soon as a pass is updated. This makes it easy to alert people to last-minute changes like room switches or time adjustments without having to send a separate email.
What happens to an existing digital pass if I change the event date or venue?
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Passes update automatically. When you change event details in your dashboard, the update is pushed directly to every attendee's pass on their phone — no resending required, and no action needed from attendees. They'll see the updated details next time they open their wallet.
What is ShowUp™ Digital Badge and how does it work?
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ShowUp™ Digital Badge is a digital wallet pass feature built into the ShowUp platform. It lets event organizers create branded mobile passes, distribute them to attendees via email or SMS, and manage check-in on the day — all from one dashboard. Attendees save their pass to Apple Wallet or Google Wallet with one tap, and your team scans it at the door using any smartphone.
Support
Others
What does Merchant of Record mean for an event?
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When BW acts as Merchant of Record, BW manages the payment infrastructure, transaction processing and financial responsibilities associated with collecting event payments on your behalf.
What types of event payments can BW process?
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BW supports payment-gateway transactions for event registration and ticketing, including credit and debit cards as well as multi-currency transactions for global events.
Can BW work with our existing registration platform?
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Yes. Payment processing and financial reconciliation can be structured around the event technology you already use.
Can BW handle international events and multiple currencies?
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Yes. BW can support international transactions and multi-currency reconciliation so finance teams receive consolidated reporting.
Can BW manage refunds and registration adjustments?
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Yes. BW can manage refunds and adjustments while tracking changes against the original transactions so reporting remains accurate.
What does post-event financial reconciliation include?
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BW matches registrations, payments, refunds, discounts and other adjustments against final financial records, investigates discrepancies and produces a clear closeout report.
Can BW create custom financial reports?
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Yes. Reporting can be tailored to the needs of event and finance teams, including detailed transaction data, summaries by ticket type and outputs formatted around downstream finance requirements.
Whether you're planning your first virtual event or managing a global event series, we're here to help.
Let's chat about your event
