On-site support

From the registration desk, to lead retrieval, session scanning and more, we make you look good.

On-site support

We're here to support you

On-site experts

Whether you need help with badge printing or everything else, the BW team of experts can jump in to your on-site tech and make it seamless.

01

The registration desk

Platform agnostic by design, we're always ready to make sure your event check in is a success. From printer configuration to help desk, we are on it!

02

Session scanning

Event sessions are a prime opportunity to collect data. We'll make sure that nothing slips through the cracks- from charging devices to making sure they are returned.

03

Lead retrieval

Keeping exhibitors happy is our pleasure. When BW supports lead retrieval we make sure that your sponsors feel taken care of and have the tech support they need.

04

Everything else

Beyond check-in and scanning, we also support mobile apps, production services and gamification on-site! No matter your event tech stack, our experts can help.

We know on-site.

Need someone who can just run with your on-site event tech? We're your trusted partner to make sure things go right.

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Registration desk support

We take care of attendee reg needs.

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Content management

We manage on-site sessions & speakers.

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Meetings

We run your on-site meetings.

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Mobile app help desk

We will troubleshoot your event app.

HOW TO GET STARTED

Frequently Asked Questions

General

Support

Others

Yes! Our team is available for international events. We'll work with you to coordinate travel logistics, manage time zone considerations, and ensure we arrive with adequate time for setup and pre-event preparation. Travel expenses are typically billed separately from service fees.

Our pricing is customized based on event duration, team size needed, travel requirements, and scope of services. We offer both day rates and hourly options depending on your needs. Contact us for a detailed quote tailored to your specific event requirements.

Yes! We provide comprehensive post-event reporting including attendance metrics, session engagement data, registration analytics, and any other relevant insights captured during your event. We can also help you interpret this data and make recommendations for future events.

That's exactly why we're there! Our on-site professionals are trained to quickly diagnose and resolve technical issues in real-time. We have contingency plans in place and maintain direct communication with our remote support team if additional assistance is needed.

The size of our on-site team depends on your event's scope, complexity, and attendee count. For smaller events, one professional may suffice. Medium events may require a team of 3-5 or more specialists. Large events may require 30+ specialists. We'll create a customized staffing plan during our pre-event consultation.

Absolutely! Hybrid event management is one of our specialties. We can simultaneously manage your on-site technology while making real-time updates to your virtual platform, ensuring a seamless experience for both in-person and remote attendees.

Our team has extensive experience with major event platforms including Cvent, Splash, Swoogo, Bizzabo, Amego, Eventbase, Brella, RainFocus, Accelevents, Zuddl and many others. We're also platform-agnostic and can quickly learn and adapt to any technology you're using for your event.

We can work with both scenarios. We can bring our own tested equipment including laptops, tablets, printers, and scanners, or we can work with your existing technology and equipment. We'll discuss the best approach during our pre-event consultation based on your needs and budget.

We recommend booking at least 5-9 weeks in advance to ensure availability and allow adequate time for pre-event planning and coordination. However, we understand that urgent needs arise, and we'll do our best to accommodate last-minute requests when possible.

We support a wide variety of events, including corporate conferences, trade shows, hybrid events, world tours, association meetings, user conferences and product launches. Whether you're hosting 50 attendees or 50,000, our team has the expertise to manage your event technology needs.

Ready to love your event tech stack?

Whether you're planning your first virtual event or managing a global event series, we're here to help.

Let's chat about your event